Last Updated: December 2023

🎄 Welcome to The Christmas Store! 🎄

Ho ho ho! Welcome to The Christmas Store at totebagschristmas.com. We’re delighted to spread festive cheer with our bold, colourful Christmas designs! These Terms and Conditions outline the rules and regulations for using our website and purchasing our magical Christmas products.

By accessing our website and making a purchase, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Definitions

In these Terms and Conditions:

  • “We”, “Us”, “Our” refers to The Christmas Store
  • “You”, “Your” refers to you, the customer
  • “Products” refers to the Christmas-themed goods available for purchase on our website
  • “Website” refers to totebagschristmas.com

2. General Terms

By using our website, you confirm that you are at least 18 years old or have parental consent to make a purchase. All purchases are intended for personal, non-commercial use unless otherwise agreed.

We reserve the right to modify these terms at any time. Continued use of our website after changes constitutes acceptance of the modified terms.

3. Products and Services

3.1 Product Description

We take great care to ensure our product descriptions and images are accurate. However, slight variations in colour or design may occur due to monitor settings and manufacturing processes.

3.2 Personalised Products

Some of our products can be personalised (e.g., “Baby’s first Christmas bauble print”). You are responsible for providing accurate personalisation details. We cannot accept returns of personalised items unless they are faulty.

3.3 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you and provide a full refund.

4. Orders and Payment

4.1 Placing an Order

When you place an order, you are making an offer to purchase our products. We will send you an order confirmation email. A contract is formed when we dispatch your order.

4.2 Pricing

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices at any time, but this will not affect orders already placed.

4.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is taken at the time of order placement.

4.4 Order Processing

Our elves need 1-2 business days to carefully prepare your Christmas treasures for shipment. You will receive a shipping confirmation email once your order is dispatched.

5. Shipping and Delivery

5.1 Shipping Areas

We ship our festive goodies worldwide except to Asia and some remote areas. If you are unsure whether we deliver to your location, please contact us before placing your order.

5.2 Shipping Options

We offer two merry shipping options:

  • Standard Shipping – £12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping – For orders over £50 via EMS (15-25 business days after shipment)

5.3 Delivery Times

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by customs, weather, or other factors beyond our control.

5.4 Import Duties and Taxes

For international orders, you may be subject to import duties and taxes. These are your responsibility and are not included in the product or shipping costs.

6. Returns and Refunds

6.1 Returns Policy

We accept returns and exchanges within 15 days of you receiving your items. To be eligible for a return, your item must be:

  • In its original condition (unworn, unused, and unwashed)
  • In the original packaging with all tags attached
  • Accompanied by your proof of purchase

6.2 Non-Returnable Items

Due to the personal nature of some products, we cannot accept returns on:

  • Personalised items (e.g., “Baby’s first Christmas bauble print”)
  • Novelty items of an intimate nature (e.g., “Cheeky Christmas Finger!”)
  • Any products that have been personalised or customised
  • Special order items (e.g., “Barbie Inspired Pink Christmas Wishes Typography Quote”)

6.3 Return Process

To return an item:

  1. Contact us at [email protected] within 15 days of receiving your order
  2. Include your order number and reason for return
  3. Wait for our instructions – we’ll email you within 2 business days
  4. Package your item securely in its original packaging
  5. Ship your return to: The Christmas Store, 18 High St, Leicester, GB LE1E 7FZ

6.4 Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • We made an error in your order

If you’re exchanging an item, we’ll cover the shipping costs to send your replacement!

6.5 Refunds

Once we receive and inspect your returned item:

  • We’ll process your refund within 5 business days
  • Refunds will be issued to your original payment method
  • Please allow 7-10 business days for the refund to appear on your statement
  • Original shipping costs are non-refundable

7. Intellectual Property

All content on this website, including designs, text, graphics, logos, and images, is the property of The Christmas Store and is protected by intellectual property laws. Our Christmas designs are original creations, and any unauthorized use is strictly prohibited.

You may not reproduce, distribute, or create derivative works from our content without our express written permission.

8. User Responsibilities

8.1 Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account details and password.

8.2 Prohibited Uses

You may not use our website:

  • For any unlawful purpose
  • To harass, abuse, or harm others
  • To impersonate another person or entity
  • To interfere with or disrupt the website’s operation

8.3 Accuracy of Information

You are responsible for ensuring that all information you provide (including delivery address and personalisation details) is accurate and complete.

9. Liability Limitations

The Christmas Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the total amount you paid for the products in question.

We are not responsible for:

  • Delays or failures in performance due to circumstances beyond our reasonable control
  • Damage to products during shipping (though we will assist with carrier claims)
  • Incorrect personalisation details provided by you

10. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and protect your data.

By using our website, you consent to our collection and use of your personal information as described in our Privacy Policy.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: The Christmas Store, 18 High St, Leicester, GB LE1E 7FZ

We’re here to help faster than Santa’s reindeer on Christmas Eve! We typically respond to inquiries within 2 business days.

With festive wishes,

The Christmas Store Team 🎄