Hey you—yes, you! Got questions? We’ve got answers. From shipping to returns, we’ve laid it all out below. Because we believe the only mystery at Christmas should be how Santa gets down the chimney.

🛍️ Products & Orders

What kind of products do you offer?
We specialise in bold, cheeky, and unapologetically festive goodies! Think totes, tees, cosmetic bags, baubles, and prints with designs like “Christmas Baddies”, “Barbie Inspired Pink Christmas”, and “Cheeky Christmas Finger”—perfect for those who like their Christmas with a side of sass.
Are your products suitable for kids?
We have a mix of family-friendly designs (like our “Adorable Christmas Pattern for Kids”) and some cheekier ones for adults. Please check the product description for guidance—we don’t want any little ones learning new words from our naughtier designs!
How do I place an order?
Easy peasy! Just browse our festive collection, add your faves to the cart, and proceed to checkout. You’ll need to enter your details and choose your shipping option. Then, boom—consider your Christmas sorted.

💳 Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. So, whether you’re team plastic or digital, we’ve got you covered.
Is my payment information secure?
Absolutely. We use secure encryption technology to keep your details safer than Santa’s secret cookie stash.

🚚 Shipping & Delivery

Where do you ship?
We ship globally, baby! Well, mostly. There are a few Grinchy areas in Asia and some remote spots we can’t reach yet (we’re working on it!). But for the most part, we’ll get your festive vibes to you wherever you are.
What are my shipping options?
  • Standard Shipping (ÂŁ12.95): Handled by DHL or FedEx. Your order will arrive within 10-15 days after dispatch. Perfect for the impatient festive fanatic.
  • Free Shipping: For orders over ÂŁ50, handled by EMS. Delivery takes 15-25 days after dispatch. Perfect for the savvy shopper stocking up on glittery goodness.
How long does order processing take?
We’re quick, but we’re not elves (though we do have the same energy). Orders are processed within 1-2 days. Once dispatched, you’ll get a tracking number to stalk your package like it’s Santa’s sleigh.

🔁 Returns & Exchanges

What is your return policy?
If your order isn’t quite right, don’t panic. You’ve got 15 days from delivery to return it. Just ping us at [email protected], and we’ll sort it out faster than you can say “bah-f*cking-humbug”.
Are there any items that can’t be returned?
Due to the festive nature of our products, personalised items and earrings (for hygiene reasons) cannot be returned unless faulty.

📦 Tracking & Issues

How do I track my order?
Once your order is dispatched, we’ll email you a tracking number. You can use this to follow your goodies on their journey to you.
What if my order hasn’t arrived?
First, check your tracking details. If it’s been longer than expected, drop us an email at [email protected] with your order number. We’ll investigate faster than you can blast through Mariah’s Christmas hits.

📞 Contact & Support

How do I contact you?
Email us at [email protected]. We’re based in Leicester, UK, but our customer care is worldwide (just like our shipping).

Still got questions? Don’t be shy. Drop us a line—we’re here to make your Christmas shopping as merry and bright as possible.

With love, glitter, and shipping that’s actually decent,
The Christmas Store Team